IT support and operations
Responsive support, operational documentation and disciplined service management that reduce recurring issues for research and administrative staff.
National Institutes of Health
Research IT for the biomedical research enterprise.
Research moves only as fast as the systems behind it. We help NIH keep the IT services, infrastructure and data that scientists and research operations depend on secure, supported and modern.
Current work
Supporting the NIH Office of Research Services.
AgileTek supports information technology support services for the NIH Office of the Director’s Office of Research Services (ORS), as a member of the prime contractor’s team.
ORS provides the services that keep NIH’s research campus running. Our team helps keep its IT services and infrastructure supported, secure and improving.
What we bring to research organizations
Biomedical research, health data and research IT.
Capabilities we bring from our wider federal practice, applied to the research enterprise.
Secure data platforms
Cloud and data platforms with identity, logging and access controls designed for sensitive data, built to pass security review.
Responsible AI for research operations
AI governance, inventory and human oversight, with retrieval grounded in authorized content rather than open-ended chat.
ServiceNow
ITSM, ITOM, IT asset management and portfolio management on a single, auditable platform.
Hybrid and on-premises
Infrastructure, network and hybrid cloud modernization for research and administrative systems.
Compliance built in
FedRAMP and ATO experience, zero-trust architecture and ISO/IEC 27001 information security.
Other missions
We also serve
Supporting research operations?
Tell us where IT is slowing the science down and we will show you a realistic path forward.